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Subject: RE: Volume exception
Date: Thu, 8 Nov 2007 16:30:41 -0800
Message-ID: <BB375AF679D4A34E9CA8DFA650E2B04E06794859@onstor-exch02.onstor.net>
In-Reply-To: <BB375AF679D4A34E9CA8DFA650E2B04E046A5ED1@onstor-exch02.onstor.net>
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Thread-Topic: Volume exception
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References: <BB375AF679D4A34E9CA8DFA650E2B04E046A5ED0@onstor-exch02.onstor.net> <BB375AF679D4A34E9CA8DFA650E2B04E067947FD@onstor-exch02.onstor.net> <BB375AF679D4A34E9CA8DFA650E2B04E046A5ED1@onstor-exch02.onstor.net>
From: "Amit Bothra" <amit.bothra@onstor.com>
To: "Ranga Nathan" <ranga.nathan@onstor.com>,
	"Jobi Ariyamannil" <jobi.ariyamannil@onstor.com>,
	"dl-cstech" <dl-cstech@onstor.com>

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Hi Ranga,

From the inode emap, find the block numbers for the pages. And then use
the "6:  Dir Leaf Page" option of the "Dump block" option of fsdb to
dump the contents as directory entries.

Look at TED21046 for an example.

Thanks,
Amit

_____________________________________________
From: Ranga Nathan=20
Sent: Thursday, November 08, 2007 4:13 PM
To: Amit Bothra; Jobi Ariyamannil; dl-cstech
Subject: RE: Volume exception

Amit

See my response inline.

Ranga Nathan=20
Customer Support 		Direct: 408 963 2493

ONStor US Support:=20
Phone: 1-866-726-3453            E-mail: support@ONStor.com

 << OLE Object: Picture (Metafile) >>  254 E Hacienda Ave, Campbell, CA
95008


_____________________________________________=20
From: 	Amit Bothra =20
Sent:	Thursday, November 08, 2007 3:52 PM
To:	Ranga Nathan; Jobi Ariyamannil; dl-cstech
Subject:	RE: Volume exception

What this means is that while removing a file from the namespace, the
corresponding entry was not found in the directory. This could mean that
there is some directory corruption.

A few questions:

1.	Does this happen just after running eek?=20
2.	[Ranga]  No. During normal activity.
3.	Do we have the volume exception dump?
4.	[Ranga]  We can ask for the customer to upload it.
5.	Is the customer using CIFS?
6.	[Ranga]  Yes.
7.	Can we get a "eek -v" output for this volume
8.	[Ranga]  I believe we have the eek log from the last time eek
was run (see
/n/dw/bycase/case0006001-case0008000/case6163/6163-eek-log.txt).=20
9.	There is also a recent defect 20940 on a problem for the same
volume.
10.	Also using fsdb, can we get the inode dumped for inum 45534528.
Also dump its pages as dir leaf pages.
11.	[Ranga]  Can we have the instructions on how to go about doing
the second part?

Thanks,
Amit
_____________________________________________
From: Ranga Nathan=20
Sent: Thursday, November 08, 2007 3:29 PM
To: Jobi Ariyamannil; dl-cstech
Subject: Volume exception

Jobi

This is a volume that was eeked after upgrading to 3.1. Here is the
error message:

Nov  8 17:07:21 onstor2 : 1:3:efs:ERROR: 782: FS: scan-2-v1
0x1c600000097 - remove - log - do_removeent: name not found (inum
45534528 snap 0)=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 783: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[0] =3D
0xffffffff8304f4e0=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 784: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[1] =3D
0xffffffff830acce4=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 785: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[2] =3D
0xffffffff83084b38=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 786: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[3] =3D
0xffffffff83081974=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 787: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[4] =3D
0xffffffff830f2824=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 788: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[5] =3D
0xffffffff830f57b4=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 789: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[6] =3D
0xffffffff830ef938=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 790: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[7] =3D
0xffffffff8306840c=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 791: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[8] =3D
0xffffffff8301d2a8=20
Nov  8 17:07:21 onstor2 : 1:3:efs:WARNING: 792: FS: scan-2-v1
0x1c600000097 - remove - buf - Volume Exception: frame[9] =3D
0xffffffff8301a5c4=20
Nov  8 17:07:21 onstor2 : 1:3:efs:ERROR: 793: Taking volume scan-2-v1
(0x1c600000097 1) offline: volume exception
Nov  8 17:07:24 onstor2 : 1:3:efs:INFO: 794: FS: scan-2-v1
0x1c600000097 - sm 0x0 - req - Forcibly unmounting volume


I have not seen this before. Can you please explain what this means?

Thanks

Ranga Nathan=20
Customer Support 		Direct: 408 963 2493

ONStor US Support:=20
Phone: 1-866-726-3453            E-mail: support@ONStor.com

 << OLE Object: Picture (Metafile) >>  254 E Hacienda Ave, Campbell, CA
95008


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<TITLE>RE: Volume exception</TITLE>
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<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Hi Ranga,</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">From the inode =
emap,</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
<FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">find</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">the</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial"> block numbers for the pages. And then use =
the</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">&#8220;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">6:&nbsp; Dir Leaf Page</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">&#8221;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial"> option of the</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">&#8220;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">Dump block</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial">&#8221;</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" =
SIZE=3D2 FACE=3D"Arial"> option of fsdb to dump the contents as =
directory entries.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Look at TED21046 for an =
example.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Thanks,</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Amit</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">From:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Ranga Nathan<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Sent:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Thursday, November 08, =
2007 4:13 PM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">To:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Amit Bothra; Jobi =
Ariyamannil; dl-cstech<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Subject:</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma"> RE: Volume exception</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">Amit</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">See my response inline.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Ranga Nathan =
</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Customer Support &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Direct: 408 963 =
2493</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">ONStor US Support: </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Phone: =
1-866-726-3453&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; E-mail:</FONT></SPAN><SPAN LANG=3D"en-us"> </SPAN><A =
HREF=3D"mailto:support@ONStor.com"><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">support@ONStor.com</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us">&nbsp;&lt;&lt; OLE Object: Picture =
(Metafile) &gt;&gt;</SPAN><SPAN LANG=3D"en-us">&nbsp;<FONT SIZE=3D2 =
FACE=3D"Arial"></FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><SUP> <FONT SIZE=3D2 FACE=3D"Arial">254 E Hacienda Ave, =
Campbell, CA 95008</FONT></SUP></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D1 FACE=3D"Tahoma">_____________________________________________ =
</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D1 FACE=3D"Tahoma">From: =
&nbsp;</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"> <FONT SIZE=3D1 FACE=3D"Tahoma">Amit Bothra&nbsp; =
</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">Sent:&nbsp;&nbsp;</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D1 =
FACE=3D"Tahoma">Thursday, November 08, 2007 3:52 PM</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">To:&nbsp;&nbsp;&nbsp;&nbsp;</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT SIZE=3D1 =
FACE=3D"Tahoma">Ranga Nathan; Jobi Ariyamannil; =
dl-cstech</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D1 =
FACE=3D"Tahoma">Subject:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</FONT>=
</B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> <FONT =
SIZE=3D1 FACE=3D"Tahoma">RE: Volume exception</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">What this means is that while =
removing a file from the namespace, the corresponding entry was not =
found in the directory. This could mean that there is some directory =
corruption.</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">A few questions:</FONT></SPAN></P>
<UL DIR=3DLTR>
<OL TYPE=3D1 DIR=3DLTR>
<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Does this =
happen just after running eek? </FONT></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><B><I></I></B></SPAN><SPAN =
LANG=3D"en-us"><B><I><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">[Ranga]</FONT></I></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us">&nbsp;<FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial"> No. During normal activity.</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Do we have the volume exception =
dump?</FONT></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><B><I></I></B></SPAN><SPAN =
LANG=3D"en-us"><B><I><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">[Ranga]</FONT></I></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us">&nbsp;<FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial"> We can ask for the customer to upload =
it.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Is the customer using CIFS?</FONT></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><B><I></I></B></SPAN><SPAN =
LANG=3D"en-us"><B><I><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">[Ranga]</FONT></I></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us">&nbsp;<FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial"> Yes.</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Can we get a &#8220;eek &#8211;v&#8221; output for this =
volume</FONT></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><B><I></I></B></SPAN><SPAN =
LANG=3D"en-us"><B><I><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">[Ranga]</FONT></I></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us">&nbsp;<FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial"> I believe we have the eek log from the last =
time eek was run (see =
/n/dw/bycase/case0006001-case0008000/case6163/6163-eek-log.txt).</FONT></=
SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"> =
</SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT COLOR=3D"#0000FF" SIZE=3D2 FACE=3D"Arial">There is =
also a recent defect 20940 on a problem for the same =
volume.</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Also using fsdb, can we get the inode dumped for inum =
45534528. Also dump its pages as dir leaf =
pages.</FONT></SPAN></LI></DIV>

<DIV DIR=3DLTR><LI><SPAN LANG=3D"en-us"><B><I></I></B></SPAN><SPAN =
LANG=3D"en-us"><B><I><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">[Ranga]</FONT></I></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us">&nbsp;<FONT COLOR=3D"#0000FF" =
SIZE=3D2 FACE=3D"Arial"> Can we have the instructions on how to go about =
doing the second part?</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></LI></DIV>
</OL></UL>
<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Thanks,</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Amit</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 =
FACE=3D"Tahoma">_____________________________________________<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">From:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Ranga Nathan<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Sent:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Thursday, November 08, =
2007 3:29 PM<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">To:</FONT></B></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Tahoma"> Jobi Ariyamannil; =
dl-cstech<BR>
</FONT></SPAN><SPAN LANG=3D"en-us"><B></B></SPAN><SPAN =
LANG=3D"en-us"><B><FONT SIZE=3D2 =
FACE=3D"Tahoma">Subject:</FONT></B></SPAN><SPAN =
LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Tahoma"> Volume exception</FONT></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
SIZE=3D2 FACE=3D"Arial">Jobi</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">This is =
a volume that was eeked after upgrading to 3.1. Here is the error =
message:</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:ERROR: 782: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - log - do_removeent: =
name not found (inum 45534528 snap 0) </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 783: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[0] =3D 0xffffffff8304f4e0 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 784: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[1] =3D 0xffffffff830acce4 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 785: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[2] =3D 0xffffffff83084b38 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 786: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[3] =3D 0xffffffff83081974 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 787: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[4] =3D 0xffffffff830f2824 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 788: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[5] =3D 0xffffffff830f57b4 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 789: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[6] =3D 0xffffffff830ef938 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 790: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[7] =3D 0xffffffff8306840c </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 791: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[8] =3D 0xffffffff8301d2a8 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:WARNING: 792: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - remove - buf - Volume =
Exception: frame[9] =3D 0xffffffff8301a5c4 </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:21 onstor2 : 1:3:efs:ERROR: 793: Taking =
volume scan-2-v1 (0x1c600000097 1) offline: volume =
exception</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Nov&nbsp; 8 17:07:24 onstor2 : 1:3:efs:INFO: 794: FS: =
scan-2-v1&nbsp;&nbsp;&nbsp; 0x1c600000097 - sm 0x0 - req - Forcibly =
unmounting volume</FONT></SPAN></P>
<BR>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 FACE=3D"Arial">I have =
not seen this before. Can you please explain what this =
means?</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT SIZE=3D2 =
FACE=3D"Arial">Thanks</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Ranga Nathan =
</FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">Customer Support &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; =
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Direct: 408 963 =
2493</FONT></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"><FONT COLOR=3D"#000080" SIZE=3D2 =
FACE=3D"Arial">ONStor US Support: </FONT></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN LANG=3D"en-us"><FONT =
COLOR=3D"#000080" SIZE=3D2 FACE=3D"Arial">Phone: =
1-866-726-3453&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp=
;&nbsp; E-mail:</FONT></SPAN><SPAN LANG=3D"en-us"> </SPAN><A =
HREF=3D"mailto:support@ONStor.com"><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><U><FONT COLOR=3D"#0000FF" SIZE=3D2 =
FACE=3D"Arial">support@ONStor.com</FONT></U></SPAN><SPAN =
LANG=3D"en-us"></SPAN></A><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us">&nbsp;&lt;&lt; OLE Object: Picture =
(Metafile) &gt;&gt;</SPAN><SPAN LANG=3D"en-us">&nbsp;<FONT SIZE=3D2 =
FACE=3D"Arial"></FONT></SPAN><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"><SUP> <FONT SIZE=3D2 FACE=3D"Arial">254 E Hacienda Ave, =
Campbell, CA 95008</FONT></SUP></SPAN><SPAN LANG=3D"en-us"></SPAN></P>

<P DIR=3DLTR><SPAN LANG=3D"en-us"></SPAN><SPAN =
LANG=3D"en-us"></SPAN></P>

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